If you receive your order and you are not happy with your purchase, we offer a 28 day returns policy. Please complete the returns form which was included in your order and enclose when returning goods. If you do not have the returns form to hand, you are able to download a copy here:

Trendco Internet Order Returns Form - Microsoft Word format

Trendco Internet Order Returns Form - Adobe Reader PDF format

Please send your returned goods to:

Trendco Internet Department
Sheridan House – 2nd Floor
114-116 Western Road
Hove
East Sussex
BN3 1DD

You are responsible for returning any goods back to us. We recommend that you use the post office to send back any items, recorded delivery advisory. Goods must be returned to the above address within 28 days of the invoice date.

Please allow 2-3 working days for your return/exchange to be processed. If it is urgent, please contact us on 01273 774977 or This email address is being protected from spambots. You need JavaScript enabled to view it. to request a fast track return.

If you return your whole order, we will give you a full refund including postage & packaging. If you keep any item from your order, we will only refund the items that you return. Please make sure that you return all original packaging and wigs/hairpieces come back in the same condition as received as Trendco reserve the right to deduct a 10% admin fee if not adhered to.

For Refund

Monies will be refunded using the original method of payment via PayPal. You will receive an email to confirm that the refund has been actioned from PayPal. Please follow the instructions on the email to retrieve your refund.

For Exchange

If you would like to exchange your item, please write on the returns form what item you would like instead. If the new item is more expensive than returning, you will be contacted by our customer service team to pay the extra amount by credit/debit card. If the new item is less than the returning item, a refund for the difference will be raised as per the refund method above. Free postage on your first exchange only.

Salon Purchases - Terms of Supply

If you have purchased from one of our salons, refunds or exchanges are not offered unless there is a manufacturing fault. Please be sure that you are happy with your purchase before leaving the salon. This does not affect your statutory rights. If you feel that you have a faulty item, please contact the salon that you purchased it from direct.

If you have any questions regarding anything in this article, please call our customer service team on 01273 774977 or email This email address is being protected from spambots. You need JavaScript enabled to view it..