We will accept returns of unwanted goods purchased via our website or via mail order under the following conditions:
If you receive your order and you are not happy with your purchase you must tell us within 14 days of the invoice date and then you have 14 days to return the item(s) to us. All goods must be returned in the same condition as supplied with all parts of the returns form completed.
A returns form should have been provided with your order, if you do not have this to hand please download a copy of the form below:
We reserve the right to reject any returned goods or charge an administration fee for any late or damaged returns, incorrectly packaged goods or goods returned in an unsellable condition.
The buyer is responsible for returning any goods back to us including the cost(s) of postage.
Please allow 3-5 working days for your return to be processed and a further 3-5 working days for your refund to be received. During busier times returns may take longer to process.
Monies will be refunded using the original method of payment. For online purchases this will be processed via PayPal, which you should receive an email confirmation for from PayPal, please ensure you check this email carefully and follow any required instructions where necessary.
If you return your whole order, we will provide a refund for the whole order including the postage & packaging cost paid at point of sale. If you keep any item from your order, we will only provide a refund for the item(s) that you return to us.
Due to health and safety regulations, we may not be able to accept returns (subject to our discretion) of certain products if the packaging has been opened. Please contact us for more information.
Please check all goods on arrival after purchasing.The seller must receive notification within 48 HOURS of the invoice date of any damage to/or shortage concerning any consignment or if the item is faulty.
All goods and services are subject to our Terms and Conditions.
We comply to the Consumer Rights Act 2015.
Salon Purchases – Returns Policy
If you have purchased in person from one of our salons, refunds or exchanges are not offered unless there is a manufacturing fault – see Product Warranty.
Please be sure that you are happy with your purchase before leaving the salon.
This does not affect your statutory rights.
If you feel the item you have purchased has a manufacturing fault please contact the salon that you purchased it from direct.
For items returned due to a fault that has developed after 48 hours of receipt:
The seller accepts no responsibility for goods returned faulty unless such goods can be fairly deemed to have become faulty due to any manufactured defect within the first three months of wear.
We reserve the right to investigate your complaint and inspect the item for testing by an experienced technician. If this is to be carried out by the manufacturer their response will be required before any actions can be taken.
Hairpieces and wigs damaged due to customer abuse or neglect cannot under any circumstances be accepted for credit or replacement by the seller.
The buyer must ensure that any items returned for inspection are washed prior to returning, we reserve the right to reject any items or complaint if this has not been adhered to.
If we find a manufacturing fault with an item, we reserve the right to repair it.
If a manufacturing fault is not found:
- the item will be sent back to you which may be at your cost.
- Under certain circumstances we may offer you, at our discretion, to repair the item at your cost.
All expressed or implied conditions of warranties, statutory or otherwise, not expressly included in these Conditions of sale are excluded.
We will not be held responsible for any injury or damages incurred by users of the products we sell. The buyer is responsible for completing a sample test of any products purchased for use at home that are applied to their hair/skin/scalp including but not limited to wigs/hairpieces, any hair/scalp/wig/hairpiece cleaning/maintenance products such as shampoos, conditioners, protective sprays/creams/ointments/treatments/oils, sanitising products, styling products such as gels/hair or finishing sprays/creams/putties/wax, adhesives, tapes, make-up products etc.
We will not be held responsible for any goods or services supplied to you by a third-party supplier.