If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people at www.hmrc.gov.uk or by contacting the VAT Disabled Reliefs Helpline on 0300 123 1073 before signing the declaration. Please note, there are penalties for making false declarations.
VAT Exemption is available whether you purchase from our retail salons, mail order or through our website.
Customers that are entitled to VAT exemption and who are placing an order via our website will need to tick the VAT Exempt box at the checkout and read the declaration, failure to do this will result in VAT being applied to the goods.
We are unable to refund any VAT after the order has been confirmed, processed and despatched.
Retail Salons - A form will be given to you when purchasing your goods from a Trendco retail salon. This form will need to be completed and handed back to your stylist.
Mail order customers will need to state that they are VAT exempt when placing their orders over the telephone, however a form is still required. A form can either be sent via post to the address below or an email version of the form can be accepted, please speak to the representative at the time of placing your order.
Please be aware that orders cannot be processed less VAT until we have had confirmation of the VAT exemption form either by post, by hand or by email, nor can a refund be issued after the order has been processed and despatched.
For postal orders please return the VAT Form to: Trendco Mail Order, Sheridan House, 114/116 Western Road, Hove, BN3 1DD.