What its like to work at Trendco 2

With 7 salons across the United Kingdom, an expanding digital presence and the introduction of the Aderans Hair Centre Total Hair Solution concept, there has never been a more exciting time to join us!

For information on current vacancies, check the list below for updates. 

 

 

Customer Service & Office Assistant |  Join Aderans UK Today

Full Time - Head Office - Hove

 

We are looking for a born multi-tasker who actively embraces a varied workload to join our fast-paced Head Office team, as our new Office Assistant. Supporting the Customer Service Team, you will deliver exceptional customer care through all communication channels. Adaptable, energetic & willing to learn new skills, you will adopt an accommodating attitude, as you will also offer general administrative support within the Purchasing Department. This is a multi-faceted role for a talented & dynamic individual who understands that excellent customer service is at the heart of everything we do. This is a fantastic opportunity to join a vibrant & growing company who will offer high performers real opportunities for progression & growth. 

Responsibilities

  • Responding to customer queries over the phone & via e mail, delivering a 5* experience every time
  • Building rapport and meaningful professional relationships; empathising, listening, and understanding our customers and their needs
  • Driving B2B sales targets through making outbound calls, delivering expert advice on all products, current promotional activity, Aderans trade shows & educational seminars
  • Processing and managing customer orders with the utmost accuracy
  • Complaint handling, gathering all the necessary information, and resolving complaints to the highest standard
  • Accurately create and input purchase orders & purchase invoices
  • Reporting on sales and inventory levels
  • Liaise with the Marketing Team to guarantee overstocked lines are on sale
  • Effectively communicate to relevant Head Office departments regarding delayed products and discontinued stock
  • Work closely with relevant departments to ensure products purchased are in line with the needs of the Company
  • Develop and maintain strong relationships with suppliers
  • Monitor the Purchasing Department e mail inbox, responding swiftly to basic enquiries
  • Work collaboratively with the Purchasing Manager to effectively reduce their workload

The Candidate

  • Affable & professional telephone manner
  • Follows direction but can also work on their own initiative
  • Adopts a ‘can-do’ attitude with every task
  • Analytical, with exceptional attention to detail
  • Excellent time management & organisational skills
  • A forward thinker, who is passionate about career progression
  • Embraces a culture where we work ‘as a family’

Skills & Experience required

  • Minimum 2 years’ experience in an office-based role
  • Excellent written and verbal communication skills are essential
  • Highly skilled in all Microsoft Office applications, particularly Excel
  • Proven competency in all general office administration

 

Our Offer

  • Starting salary £19,000 per annum
  • Full time, Mon-Fri, 9 am – 5 pm, immediate start
  • Full training provided from a company focused on career progression
  • A discretionary, targeted bonus scheme based on achieving monthly sales
  • Company sick pay
  • Company Health Care Cash Plan
  • Staff discount
  • Workplace pension
  • Refer a Friend Scheme
  • Cycle to work scheme
  • 20 days holiday plus bank holidays
  • A relaxed but professional working environment

 

General Office Assistant |  Join Aderans UK Today

Full Time - Head Office - Hove

 

The Role

We are looking for an enthusiastic & self-motivated candidate to join our fast-paced Customer Service Team, who will deliver exceptional customer care through all communication channels. Adaptable, energetic & willing to learn new skills, you will adopt an accommodating attitude, as you will also offer general administrative support to other Head Office departments. This is a multi-faceted role for a talented & dynamic individual who understands that excellent customer service is at the heart of everything we do. This is a fantastic opportunity to join a vibrant & growing company who will offer high performers real opportunities for progression & growth. 

Responsibilities

  • Responding to customer queries over the phone & via e mail, delivering a 5* experience every time
  • Building rapport and meaningful professional relationships; empathising, listening, and understanding our customers and their needs
  • Processing and managing customer orders with the utmost accuracy
  • Driving B2B sales targets by delivering expert advice on all products, current promotional activity & offering alternatives with confidence
  • Complaint handling, gathering all the necessary information, and resolving complaints to the highest standard
  • Providing a range of general administrative support to the Customer Service Manager
  • Supporting the I.T & marketing departments with general tasks such as data entry & website admin, ensuring timely & accurate input of information
  • Assisting both the Purchasing & Accounts departments with data management tasks, ensuring GDPR compliance
  • Supporting the salons with precise client data entry on to their CRM systems, as necessary

Skills & Experience required

  • Minimum 1 years’ experience in an office-based Customer Service role
  • Excellent written and verbal communication skills are essential
  • Competent in all Microsoft Office applications
  • Proven competency in all general office administration

The Candidate

  • A people person, first & foremost
  • Affable & professional telephone manner
  • A born multi-tasker who actively embraces a varied workload
  • Follows direction but can also work on their own initiative
  • Adopts a ‘can-do’ attitude with every task
  • Adaptable and thrives in a fast-paced environment
  • Excellent time management & organisational skills
  • Embraces a culture where we work ‘as a family’

Our Offer

  • Starting salary £19,000
  • Immediate start
  • Full time, permanent role, Mon – Fri 9am-5pm
  • Full training provided from a company focused on career progression
  • Discretionary, targeted bonus scheme
  • Company Health Care Cash Plan
  • Staff discount
  • Workplace pension
  • Refer a Friend Scheme
  • Cycle to work scheme
  • 20 days holiday plus bank holidays
  • A relaxed but professional working environment 

 

 

Social Media Coordinator |  Join Aderans UK Today

Full Time - Head Office - Hove

 

The Role:
As a Social Media Coordinator, you will develop original content in line with brand guidelines and research creative digital and collaborative ways with which we can communicate and attract new B2B/B2C customers, increase engagement, and promote our brand. Ultimately, you will work closely with the Digital Communications Assistant and Sales & Marketing Manager to increase web traffic and customer engagement metrics aligned with the broader marketing strategies.

Key Responsibilities:

  • Create and manage engaging social media calendars (covering lead generation, press/editorial, events etc), in line with company strategy.
  • Manage all social media channels autonomously, producing an optimal posting schedule.
  • Produce graphic elements and textual copy for all social media platforms.
  • Stay up to date with changes in all social platforms ensuring maximum effectiveness
  • Bring innovative ideas to brainstorming and planning sessions.
  • Take initiative in the organisation and execution of events, Social Media campaigns etc.
  • Conduct regular research into lead generating opportunities.
  • Draft and distribute graphic and textual content for use on digital elements, social platforms, company newsletters and press releases.
  • Developing and maintaining positive relationships with influencers, our chosen charities, media outlets, and collaborative contacts.
  • Orchestrating the delivery of stock to influencers and collaborative social partners.
  • Assist in tracking media coverage for use within digital elements.
  • Act autonomously as the voice of the brand through social media channels, answering queries and responding to customer reviews.
  • Answering phones, responding to emails and inquiries, and performing other administrative tasks.
  • Working with the marketing department to create concepts, and identify objectives of campaigns, press actions and events with relation to social media.
  • Reporting to the Sales and Marketing Manager with budget, invoicing, and logistics.
  • Proactively search for ways in which we can successfully collaborate with likeminded brands to our own benefit.
  • Working closely with the Digital Communications Assistant to ensure promotions, communications and branding aspects of campaigns and events are adequately executed.
  • Managing social campaigns from start to finish, reporting campaign or event success to Sales and Marketing Manager.

Requirements:

  • Degree-level with 3-5 years of experience in social media, with a strong knowledge of social media platforms (Facebook, Instagram, Twitter, Pinterest, YouTube, TikTok etc.)
  • Familiarity with Adobe’s Creative Suite (Photoshop, Illustrator), with a capability to deliver strong, creative copy and dynamic graphic content that reflects brand voice and image.
  • Proficient understanding of marketing concepts and practices.
  • Excellent communication and negotiation skills.
  • To autonomously manage projects; you are well-organised and able to work to deadlines
  • An analytical mind with attention to detail and a passion to proactively monitor and act upon trends

Requirements (Desirable but non-Essential):

  • In-depth knowledge of SEO, keyword research and report creation
  • An understanding of social media scheduling software