Our Updated Covid-19 (Coronavirus) Statement:
We are very pleased to announce that despite the temporary closures of our salon premises, our team are on hand, working remotely to support you every step of the way.
Our top priority remains the safety and wellbeing of all our staff, customers and their families and as such we will continue to follow the strict guidelines as set out by the UK & Scottish Government during this time.
If you have any questions, concerns or would like to book a video consultation/phone call please contact our team directly.
Our customer service department is available from the usual phone number of 01273 774 977. Our team are working remotely, from their houses and operating between the hours of 10am-2pm Monday-Friday (except Bank Holidays). Now more than ever, the team are happy to assist with any queries you may have or take orders over the phone.
Are you still able to help me to find a piece that is right for me?
Yes, we are happy to confirm that we will still be able to offer video call consultations for any support, advice or to take your order during this time. Simply contact your preferred Trendco Salon who will be ready to answer any questions you might have.
At Trendco we recognise that our products are a necessity item for our loyal customers, and it remains our personal mission to ensure that we can provide normality to those people during this difficult time.
We stand united with our NHS and by strictly following all the guidelines set out by the government we will fight and combat this virus together.
We are looking very much forward to welcoming you back!
Please stay safe and let's look after each other whilst we readjust to working in this way.
What steps are we taking to ensure the safety of our customers?
Aside from implementing strict social-distancing measures across all our sites; closing our salons to the public and ensuring all team members are able to work from home where possible. We are regularly checking in with our warehouse to ensure that they are fit to work at all times and that they, themselves continue to socially distance themselves once out of the working environment.
We also remain in contact with our chosen courier companies to ensure safer deliveries to protect the health of both their drivers and our customers.
Staying Covid-19 secure in 2021:
We confirm we have complied with the government’s guidance on managing the risk of COVID-19. Click here to read our pledge.
To see how we are adapting operations within our salons to keep you safe upon reopening, click here.
If you ordered an item over the phone or online and need to return it to us, you still can as long as you let us know within 14 days of making the purchase and return the item within 14 days after you have contacted us. You should have been provided with a Returns Form in the box with your purchase.