We will endeavour to process and despatch your order the very same day if ordered by 3pm. If placed after 3pm, it will be processed the next working day.
|Royal Mail (Orders under £25 only)||£5.80||Up to 4 days|
|DPD (Mainland UK)|| |
For timed deliveries, please call us on 01273 774977
|1-2 working days|
|DPD (Northern Ireland, Highlands, Islands & Isle of Man)||£8.00||2-3 working days|
|DHL (Republic of Ireland & Channel Islands)||£16.50||2-3 working days|
|DHL (Europe) - Airfreight||£18.00||2-3 working days|
|DHL (Europe) - Road Courier for flammable goods||£18.00||2-6 working days|
|DHL (Rest of World)**||£24.00||3-5 working days|
** Please note, any orders placed over £400 that are despatched from the UK outside the E.U could incur taxes and charges depending on each country at customs. These charges are out of our control.
Out of Stock Items
If an item on your order is currently out of stock, we will contact you via email to let you know. We are able to place the out of stock item on “backorder” for you, this means we will specifically order the item in for you. Depending on what collection the item is part of will depend on its estimated ordering time. You will be informed of this in your email that you will receive from us. If you are unable to wait for your item and can change the style/colour, we will be more than happy to exchange the item from your original order. Our customer service team are very experienced in suggesting alternative colours and styles if your preferred choice is out of stock.
All orders are sent with the courier company packaging on the outside of the parcel. There is nothing advertising our name or the contents.
We use DPD courier service as our mainland UK and Northern Ireland delivery service. DPD is a trackable service where you will receive an email stating an hour’s window on the day your order is due to be delivered. All DPD packages need to be signed for. If you know you won’t be available to sign for your order on the day of delivery, please add special delivery instructions when placing your order i.e. If not in, deliver to no 3 etc. We are able to pass these instructions to DPD who will make sure it is delivered or left safe for you. If you miss your delivery, DPD will post a card through your door asking you to contact them directly to rearrange delivery.
You are able to use Royal Mail as a delivery method as long as your order is under £25. You will only see the Royal Mail option at the checkout if your order is under this amount. The reason we do this is to ensure you receive your order hassle free, which with DPD & DHL parcels are insured and trackable. Any orders posted via Royal Mail are not traceable and if you do not receive your order after 5 working days, please call us on 01273 774977 and we will be able to help further. Please note, that under no circumstances can wet products or flammable products like shampoos, conditioners, hairsprays etc. be sent via Royal Mail.
Republic of Ireland / Channel Islands / International
If you are a Republic of Ireland/Channel Islands/international customer, we use DHL for our deliveries. DHL is a trackable service and usually take between 2-3 working days to arrive. If you know you won’t be available to sign for your order on the day of delivery, please add special delivery instructions when placing your order i.e. If not in, deliver to no 3 etc. We are able to pass these instructions to DHL who will make sure it is delivered or left safe for you. If you miss your delivery, DHL will post a card through your door asking you to contact them directly to rearrange delivery.
Certain categories of our products have limited options in how they can be delivered to you.
The delivery options available to you at checkout are automatically determined by the category of product in your shopping basket as follows:
Flammable Goods - International and Royal Mail Restriction
Due to some of our aftercare products being classed as flammable, we are unable to send the goods via air freight to destinations abroad.
However if you do live outside mainland UK we can delivery your order via road courier to most destinations in mainland Europe, The Channel Islands and Republic of Ireland. The delivery time is 2-6 working days. If this option is not shown at checkout then unfortunately we are unable to delivery to the country you have selected for your delivery address.
For UK destinations, flammable goods can only be sent via road courier and not Royal Mail.
Wet Products - Royal Mail Restriction
Please note, that under no circumstances can wet products like shampoos and conditioners be sent via Royal Mail.
UK Only Products
Certain other products cannot be delivered outside the UK at all.